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City News

A Message from Mayor Ollie Clemons:

Our Country has encountered a troubling situation which is fluid, dangerous, and critical. Coronavirus (COVID -19) is a novel pandemic which has created a dramatic shift in how we live and interact . Our goal is to continuously monitor developments by engaging in information sharing between all levels of government, the Georgia Department of Public Health, and the CDC.

The welfare and safety of our residents, those we do business with, and employees are of utmost importance. For this reason, I am in constant contact with federal, state, county, and local partners to remain current on information as it becomes available.

I believe that to remain safe, we must continue to employ best practices in our daily activities; keeping social distancing, avoiding crowds, handwashing with soap and water, coughing and sneezing into a tissue and disposing of it, and seeking medical attention by first calling your medical facility- if displaying symptoms similar to the flu; such as cough, fever, or shortness of breath.

Rest assured that your safety is our top priority, which includes making all matters of business accessible without risking transmission of this disease, and that utilities are continuously provided. City Leadership is committed to aggressively monitoring  the development of the Coronavirus and adjusting as necessary to be certain that all requisite policies are in place for your protection.

Austell Cares for and supports our businesses.
We will continue to post information and links as available.

For Information on how you may receive Disaster Assistance:
Small Business Administration
The above link outlines who is eligible, for how much they are eligible, and the process and requirements to receive the loan.

Effective Wednesday, March 18, 2020:

The Office of Community Affairs will be closed until further notice. Employees are available via phone and email.

Parks: Zach Evans-

Community Affairs: Business License and General Questions -

Code Enforcement: Barry Maxwell-

Building Permits & Inspections –

If there are questions for any of the above Departments, please utilize the subject box to specify, and email the proper department stated above. All Rent checks can be mailed to Community Affairs 5000 Austell-Powder Springs Rd STE 101 Austell, GA. 30106 or can be dropped off at the door. In addition, all payments can be taken over the phone with a credit card at (770)944-4309.

The City of Austell City Hall will be closed to the public until further noticeCustomer Service Representatives will continue to take calls.

Payments can be made online at or by phone (770)944-4300 extension 4. Checks may be placed in the night drop that is located on the side of the building next to the drive-through window.

The Court Services window will be closed until further notice, and Court is cancelled until April 13, 2020. 

Payments can be made by phone (770)944-4304 or at

Please be aware that prior original court dates have been rescheduled at this time & notices have been sent out to the address on your driver’s license. Please allow 3-5 business days to receive your reschedule notice, or feel free to contact Court Services at (770)944-4304 to obtain your new court date information.

 The City of Austell Public Works office will be closed until further notice.

If you need immediate assistance in the Public Works Department, please call (770)944-4325  Option 4 or email .

The City of Austell Fire Department will be limiting fire station access to the public until further notice.

In case of emergency, please dial 9-1-1 immediately. If it is not an emergency, you may dial (770)944-4322 for assistance. To further assist you, Austell Fire Department’s representatives reserve the right to screen any individual that requests assistance. 

If you receive no response at this station, please feel free to contact station #1 (770)944-4323.

The City of Austell Police Department is reducing the amount of foot traffic at the Police Station by making the following changes until further notice:


  • Reports that are not priority will be handled over the phone.
  • Vin Report Checks will not be dispatched or handled. 
  • No public fingerprinting until further notice.
  • No Criminal Histories will be issued. 
  • No Alcohol Pouring permits will be issued. 




The City of Austell

Update on Coronavirus (COVID-19)

In consideration of increasing health and public safety concerns surrounding Coronavirus (COVID-19), the City of Austell has cancelled Court and (specific,not all) activities which involve group gatherings for the month of March. Please visit the City Calendar for updates.

City leadership is closely monitoring the progress of this pandemic, and will adjust scheduling of events in accordance with the information and guidelines provided by national and state government and by the CDC.


To stay current on the latest information available, please see below for details and additional links. 


Clean your hands often

  • Wash your hands often with soap and water for at least 20 seconds especially after you have been in a public place, or after blowing your nose, coughing, or sneezing.
  • If soap and water are not readily available, use a hand sanitizer that contains at least 60% alcohol. Cover all surfaces of your hands and rub them together until they feel dry.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.


What to do if you are sick

Call your doctor:  If you think you have been exposed to COVID-19 and develop a fever and symptoms of respiratory illness, such as cough or difficulty breathing, call your healthcare provider immediately.


Steps to help prevent the spread of COVID-19 if you are sick

Follow The steps below:  If you are sick with COVID-19 or suspect you are infected with the virus that causes COVID-19, follow the steps below to help prevent the disease from spreading to people in your home and community.

  • Stay home: except to get medical care
  • Stay home: People who are mildly ill with COVID-19 are able to isolate at home during their illness. You should restrict activities outside your home, except for getting medical care.
  • Avoid public areas: Do not go to work, school, or public areas.
  • Avoid public transportation: Avoid using public transportation, ride-sharing, or taxis.
  • Separate yourself from other people and animals in your home
  • Stay away from others: As much as possible, you should stay in a specific room and away from other people in your home. Also, you should use a separate bathroom, if available.
  • Limit contact with pets & animals: You should restrict contact with pets and other animals while you are sick with COVID-19, just like you would around other people. Although there have not been reports of pets or other animals becoming sick with COVID-19, it is still recommended that people sick with COVID-19 limit contact with animals until more information is known about the virus.
  • When possible, have another member of your household care for your animals while you are sick. If you are sick with COVID-19, avoid contact with your pet, including petting, snuggling, being kissed or licked, and sharing food. If you must care for your pet or be around animals while you are sick, wash your hands before and after you interact with pets and wear a facemask. See COVID-19 and Animals for more information.

Watch for symptoms

Reported illnesses have ranged from mild symptoms to severe illness and death for confirmed coronavirus disease 2019 (COVID-19) cases.

The following symptoms may appear 2-14 days after exposure. 


  • Fever
  • Cough
  • Shortness of breath


When to Call 911